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Choose the channel that matches your request. Do not include API keys, customer records, invoices, payment details, or other sensitive data in a public message.

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Implementation and community questions

Join the Lago community Slack to ask implementation questions, compare patterns with other Lago users, and discuss the open-source project. For a reproducible problem in the open-source product, search existing issues and open a new report in the Lago GitHub repository. Include the Lago version, deployment method, relevant logs with secrets removed, and the smallest reproduction you can provide.

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Cloud support and account questions

Lago Cloud customers should use the support route included with their account. For general product, account, partnership, or commercial questions, email hello@getlago.com or book a demo. Never send credentials or unredacted financial data by email.

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Security and privacy

For a security vulnerability, follow the private reporting instructions in the main Lago repository security policy. Do not disclose an unpatched vulnerability in a public issue or community channel. For privacy and data-protection questions, contact dpo@getlago.com and review the privacy policy.

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Service health

Before reporting an availability incident, check status.getlago.com for active incidents and maintenance notices. When contacting support, state whether you use Lago Cloud or self-hosted Lago, the affected environment, when the issue began, and any request ID returned by the API.