PREMIUM ADD-ON ✨This integration is only available to users with a specific paying add-on. Please contact us to get access to Salesforce CPQ integration.
This is extension package of the base package: Lago for Salesforce CRM. Base package must be installed to install CPQ package.

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Object mapping

Lago to Salesforce CPQ object mapping

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Pre-requisite:

  • Salesforce CPQ (> Summer ‘19)
  • Install Lago For Salesforce CRM Package Lago Base Package

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I. Integration configuration

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Install Salesforce CRM Package and complete Integration configuration step

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Install Salesforce CPQ Package

To gain premium access to our Salesforce Package application, please don’t hesitate to contact us. You can initiate the installation process by clicking on the provided link, which will direct you to the installation page where you can follow step-by-step instructions for a seamless integration. If you have any questions or need assistance during the installation, our dedicated support team is here to help you every step of the way.

Install Lago Salesforce App package

To ensure a successful installation, please follow these steps:
  1. We recommend selecting the “Install for all users” option;
  2. Click on the “Install” button;
  3. Make sure to check the box to grant access to these third-party websites; and
  4. Once completed, you’ll have successfully installed the Lago Salesforce App.
Please note that the installation process may take a few minutes to complete. However, rest assured that you will receive an email confirmation once the installation is finished.

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II. Configuration to sync data

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Assign Permission:

Assign Lago CPQ Permission to users who needs to access Lago for Salesforce CPQ.

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Include Lago Fields in ‘Quote Line Items editor’ layout

Update the “Edit Line” which is available in Quote Layout to enter the details related to lago fieds in QuoteLine by following below steps:
  1. Go to Setup
  2. Click on Object manager
  3. Go to Quote Line object
  4. Click on `field sets.
  5. Select edit ‘Line Editor` field set. 6 Make sure following fields are available in field set:
    • Lago Name
    • Lago External Id
    • Lago Billing Time
    • Lago Start Date
    • Lago End Date

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III. Actions from Salesforce to Lago

Beyond just syncing data from Lago to Salesforce, you can also initiate actions in Lago directly from Salesforce. You can leverage Salesforce Flows to execute actions in Lago. Lago provides customizable templates for creating subscription from Salesforce Accounts, directly assigning subscriptions to customers from Salesforce, creating one-off invoice from salesforce.

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Create customers from Lago to Salesforce CRM

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Create subscriptions (automation)

Assigning a plan to a customer, adjusting negotiated prices, and initiating the subscription upon accepting a quote represents a key action from Salesforce to Lago. To assign a subscription and set prices in Lago directly from Salesforce, use the provided two flows via following Lago Flow templates.

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Flow 1: LagoCPQ Template - Quote Line After Insert

This Flow is used to update Subscription External Id if it is null
  1. Log into your Salesforce instance;
  2. Access the Setup section via the settings gear icon in Salesforce;
  3. Find and select Flows under Process Automation in the sidebar;
  4. Locate and open the LagoCPQ Template - Quote Line After Insert;
  5. Click ‘Save As’ to create and save your own version of the template; and
  6. Do not forget to click the Activate button to activate your flow.
The default setting triggers plan assignment when Lago subscription external id is null You can customize this flow to suit your specific needs.

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Flow 2: Pre-requisite from Lago to Salesforce CRM package: Lago Template - Create Subscription in Lago on Subscription Creation/Update

This Flow is used to create subscriptions in Lago from Salesforce
  1. Log into your Salesforce instance;
  2. Access the Setup section via the settings gear icon in Salesforce;
  3. Find and select Flows under Process Automation in the sidebar;
  4. Locate and open the Lago Template - Create Subscription in Lago on Subscription Creation/Update;
  5. Click ‘Save As’ to create and save your own version of the template; and
  6. Do not forget to click the Activate button to activate your flow.
The default setting triggers plan assignment when SyncToLago checkbox is checked. You can customize this flow to suit your specific needs.

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Flow 3: LagoCPQ Template - Create Lago SObject Records Using Quotes

This Flow is used to create Lago subscriptions records in Salesforce when Quote status is changed to Approved
  1. Log into your Salesforce instance;
  2. Access the Setup section via the settings gear icon in Salesforce;
  3. Find and select Flows under Process Automation in the sidebar;
  4. Locate and open the LagoCPQ Template - Create Lago SObject Records Using Quotes;
  5. Click ‘Save As’ to create and save your own version of the template; and
  6. Do not forget to click the Activate button to activate your flow.
The default setting triggers plan assignment when Quote status is changed to Approved. You can customize this flow to suit your specific needs.

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Terminate Subscription

We can terminate the subscription from Salesforce to lago only if the subscription is already synced to lago(status is active or pending). Go to Lago Subscription record in Salesforce, and check Terminate Subscription checkbox.
As soon as Terminate Subscription is checked it will terminate the subscription in Lago. It is handled from the backend via trigger.

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Debugging & logs

To ensure seamless data synchronization between Lago and Salesforce, every action and data transfer is meticulously logged. These logs are accessible directly through the Lago package for comprehensive debugging and analysis:
  1. Navigate to ‘Lago Base Configuration’: This is your starting point for accessing the debugging tools. and
  2. Access Logs: Click on the ‘Logs’ tab to view a detailed record of all activities.
You can refresh logs to keep your data current or delete unnecessary logs to maintain clarity and efficiency in the debugging process. This approach aids in promptly identifying and resolving integration issues.