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Watch the demo video

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Integration setup

To set up the integration with Stripe through the user interface:
  1. In the side menu, select “Settings”;
  2. Select the “Integrations” tab;
  3. Click “Stripe” and add a new connection;
  4. Give this new connection a name and a code;
  5. Enter your Stripe API key (locate your API key); and
  6. Click “Connect to Stripe” to confirm.
By default, customers created in Lago are not automatically created in Stripe. If you want your Lago customers to be added to Stripe, you need to activate this option (learn more).

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Redirect url after checkout

After establishing the connection with Stripe, set a success URL where your end customer will be directed after completing the checkout. Please note that if it’s not defined, your end customer will be redirected to Stripe’s website. Please note that you can edit or delete the redirect URL, and this will only affect new checkout URLs created.
URL defined should always begin with http:// or https://.

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Customer information

To collect payments automatically, the customer must exist in both the Lago and Stripe databases.

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New customer

If the customer does not already exist in Stripe, you can first create them in Lago, either via the user interface or the API. When adding customer information, you must:
  1. Define Stripe as the default payment provider;
  2. Leave the field associated with the Stripe customer ID blank;
  3. Enable the option to automatically create the customer in Stripe; and
  4. Define payment method options for this customer. Possible values are card, link, sepa_debit, us_bank_account, bacs_debit, boleto, crypto or customer_balance.
The customer will automatically be added to Stripe. Stripe will then return the customer ID, which will be stored in Lago.

Creation of a new customer with Stripe

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Existing customer

If the customer already exists in Stripe but not in Lago, you should create the customer record, either via the user interface or the API. When adding customer information, you must:
  1. Define Stripe as the default payment provider;
  2. Provide the Stripe customer ID;
  3. Disable the option to automatically create the customer in Stripe; and
  4. Define payment method options for this customer. Possible values are card, link, sepa_debit, us_bank_account, bacs_debit, boleto, crypto or customer_balance.

Migration of an existing Stripe customer

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Supported payment methods

Lago’s Stripe integration accommodates a variety of payment methods, both generic and region-specific. The checkout URL provided by Lago is designed to handle multiple payment options seamlessly.

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General payment methods

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Localized payment methods

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Stripe Checkout: storing customer’s payment method information

Checkout page shows only selected payment methods for customers.
When Lago automatically creates a customer in Stripe, you will receive a checkout link from Lago to facilitate the storage of your customer’s payment method information. The payload sent by Lago will have the following structure, with the checkout link stored under checkout_url: 
{
  "webhook_type": "customer.checkout_url_generated",
  "object_type": "payment_provider_customer_checkout_url",
  "payment_provider_customer_checkout_url": {
    "lago_customer_id": "88d23508-47fd-46bb-a87e-50c50f3cb371",
    "external_customer_id": "hooli_1234",
    "payment_provider": "stripe",
    "checkout_url": "https://checkout.stripe.com/c/pay/prod_c15sTbBMLep5FKOA9b9pZBiRBBYYSU1IJ5T89I5TTtpKgzE380JSmxnVYz#fidkdWxOYHw"
  }
}
Note: The checkout link automatically expires after 24 hours!
By utilizing this provided checkout link, your customers can perform a pre-authorization payment. It’s important to note that the pre-authorization payment will not collect any funds from the customer. Once the pre-authorization is confirmed, Lago will send the payment method details and securely store them into Stripe for future transactions. In cases where your end customer has not had the opportunity to complete the checkout process to inform their payment method or wishes to modify the saved payment information, you can generate a new checkout link using the designated endpoint. 
POST /api/v1/customers/:customer_external_id/checkout_url
Upon successful generation, the new checkout link will be available in the endpoint response, and it will not be delivered through a webhook message. It is important to note that the new link will inherit the same expiration setting as the original one. It is crucial to be aware that if a customer is not associated with any payment provider, the response will contain an error message.

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Default payment method

When you add a new payment method in Stripe, Lago automatically sets it as the default. This guarantees that Lago uses the latest payment method for a customer. However, if you manually designate one of multiple payment methods as the default, Lago will use it for payments instead the most recent one.

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Payment intents

Once Stripe is connected and the customer exists in both databases, you can start collecting payments.

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Succeeded payments

Each time a new invoice with an amount greater than zero is generated by Lago, a payment intent will automatically be created. Stripe will record the invoice ID and process the payment. If the payment is successful, the status of the payment will switch from pending to succeeded.

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Failed payments

If the payment fails, the status of the payment will switch from pending to failed and Lago will generate an invoice.payment_failure webhook.

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Payments requiring validation

When a payment requires multi-step authentication, such as 3D Secure (3DS), Lago triggers a payment.requires_action webhook. This webhook provides the URL for completing the 3DS process. It’s important to note that most payments in India require 3DS authentication due to RBI regulations.

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Minimum payment amount

If the new invoice amount falls below the minimum amount supported by Stripe, the payment status will remain as pending.
A valid payment method for the customer must be defined in Stripe for the payment intent to succeed (learn how to save payment details).

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Payment disputes

In the event of a lost payment dispute within Stripe, Lago initiates an automatic response by marking the relevant invoice as disputed lost. This action involves populating the dispute_lost_at field with the timestamp when the dispute was lost. Following this update:
  • The invoice becomes non-voidable;
  • Generating a credit note is possible; however, refunding the payment back to the original payment method is not permitted; and
  • The invoice cannot be resent for collection.

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Restricted Stripe API key

In case you’re using Lago Cloud, and want to limit the scope granted to the Stripe API key which is shared with Lago, you can create a restricted Stripe API key. At minimum, you’ll need to grant it the following resource permissions, otherwise Stripe integration will not work properly:
  • Core
    • Charges - Write (to create refunds when creating credit notes)
    • Customers - Write
    • Events - Read (to receive webhooks with event details)
    • Funding Instructions - Write (to create and read bank details)
    • Payment Intents - Write (to create payments)
    • Payment Methods - Write (to update customer’s payment methods)
  • Checkout
    • Checkout Sessions - Write (to generate checkout URLs)
  • Webhook
    • Webhook Endpoints - Write (to create and update webhooks)