What’s on this dashboard
Three charts. All three are activity: each value covers the period it sits in.Consumption lands on the usage date, in the customer’s own timezone. A customer in Tokyo and one in Los Angeles consuming at the same moment can land on different days.
Consumption revenue
What the consumption is worth, priced by the customer’s plan.
This is consumption at list price. It is what the usage is worth, not what the customer will pay.
Total units consumed
The raw units your billable metrics measure, before any pricing.Filters
⚠️ Remove Currency from the Breakdown and dollars, euros and yen are added into one number. Filter to one currency before quoting a total.
Explaining a disputed invoice
The fastest route when a customer questions their bill:- Filter to their subscription with Subscription ext. ID.
- Filter to the metric they are disputing with Billable metric.
- Set Granularity to day.
- Set the Date range to the invoice’s billing period.
What’s not included (for now)
- Anything that is not metered consumption. Subscription fees, add-ons and commitment top-ups live on Revenue streams.
- Discounts and credits. They apply when the invoice is raised, so the figures here are before any reduction.
- Taxes, and partner accounts.
- What the customer will actually pay. For that, read the invoiced figures on Revenue streams or Invoices.
Common questions
Why is consumption revenue higher than the usage revenue I invoiced?
Why is consumption revenue higher than the usage revenue I invoiced?
Several reasons, and they stack. Consumption from an open period has no invoice yet. Usage absorbed by a minimum commitment is billed as a commitment fee. Coupons and credits reduce the invoice, not the figures here.
A customer says they consumed nothing yesterday, but the chart shows usage.
A customer says they consumed nothing yesterday, but the chart shows usage.
Check the timezone. Consumption is dated in the customer’s timezone, so late-evening usage can land on the next day relative to your clock. Today’s figure is also partial until the numbers update overnight.
Does voiding an invoice change these numbers?
Does voiding an invoice change these numbers?
No. Usage is measured from what was consumed, not from invoices. Ending a subscription stops future consumption but leaves the past in place.
Can I compare two customers on total units?
Can I compare two customers on total units?
Only if they are on the same billable metric. Otherwise you are comparing gigabytes with API calls. Filter to one metric first.