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Terminate an active subscription

To terminate an active subscription through the user interface:

  1. Access the “Customers” section via the side menu;
  2. Select a customer from the list;
  3. In the “Overview” tab, select an active subscription; and
  4. Click “Terminate subscription”; and to terminate an active subscription.

When a subscription is terminated:

  • Lago automatically generates an invoice for any outstanding usage-based charges that have not been invoiced yet;
  • If the subscription fee for the plan has been paid in advance, Lago automatically issues a credit note for the unused number of days.

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Terminate a pending subscription

To terminate a pending subscription through the user interface:

  1. Access the “Customers” section via the side menu;
  2. Select a customer from the list;
  3. In the “Overview” tab, select a pending subscription (subscription set in the future or pending downgrade); and
  4. Click “Terminate subscription”; and to cancel a pending subscription subscription.

To ensure the termination of a pending subscription, it is crucial to include the ?status=pending filter in your endpoint. Neglecting to do so will render any termination attempts ineffective.

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